Ground Handling & Airport Support Services Provider of the Year (New)

This award recognises the organisation that has demonstrated outstanding excellence in the delivery of ground handling and airport support services over the past 12 months. Open to ground handling companies, airport service providers, and specialist aviation support organisations of all sizes and will be assessed relative to their scale and context. Entry is by a 5 A4 page submission. Judges will be looking for clear information, supported by evidence and measurable outcomes, that addresses the criteria outlined below.

• Operational Innovation and Service Development: Describe any recent innovations, technologies, processes, or service enhancements introduced by the organisation that have improved the delivery of ground handling or airport support services. Explain how these initiatives have contributed to operational performance, customer satisfaction, safety, efficiency, or business growth.
• Demonstrating Value to Airlines, Airports and Customers: Explain how the organisation creates value for its customers and stakeholders. This may include improvements in service reliability, turnaround performance, passenger experience, operational flexibility, cost efficiency, safety standards, communication, or the introduction of value-added services.
• Activities that Contributed to Business Growth and Success: Outline the key initiatives, projects, contracts, partnerships, or investments that have contributed to the growth and development of the organisation during the past 12 months. Judges will look for evidence of business expansion, increased market presence, service diversification, customer retention, or enhanced operational capability.
• Excellence in Operational Performance and Safety: Demonstrate how the organisation has achieved measurable improvements in operational excellence. This may include performance indicators such as on-time performance, aircraft turnaround efficiency, service quality, safety performance, training and workforce development, environmental sustainability, resource utilisation, collaboration with airport and airline partners, and the effective use of data to support decision-making and continuous improvement.
• Evidence of Impact: Provide evidence to support the achievements described above, including performance metrics, customer testimonials, operational results, accreditation achievements, safety records, sustainability outcomes, case studies, or examples of successful project delivery.