Aviation Customer Focus Achievement Award

Open to any Irish aviation business entity involved in the supply of goods or services either B2C or B2B. We are looking for organisations that have made a significant improvement or enhancement in relation to customer services in either the B2C or B2B segments in the last 18 months. Each entity must submit evidence for the size and nature of the organisation where the work is carried out, its principal activities. This includes the turnover, level of job creation /employment/ training.

Entry is by a 5 A4 page submission; the judges will be looking for clear information, backed up by evidence, that pays particular attention to the criteria listed below.

Improvement of Customer Services: How have you significantly improved or enhanced customer services in either the B2C or B2B segments?

Innovative Initiatives: Have you used any innovative initiatives or use of technology to promote customer service?

Customer Strategy: What is your customer service strategy? Detail specific initiatives you have taken to ensure excellence in customer service?

Market and Customer Research: Detail any market and customer research you have carried and how you have used this information to improve customer service?

Measurement of Customer Satisfaction: How have you measured customer satisfaction and how have you acted to improve the customer satisfaction? How do you handle complaints and act to resolve them?

Maintaining of Customer Service at a Minimum Standard: How do you ensure that customer service is maintained at a minimum standard? Detail any training objectives that you have taken to raise the knowledge and skills of your staff.

How to Enter

Want to Get the Most Out of Your Entry?

All entrants must submit a document of no more than 5 A4 pages that covers the key criteria set out for the category they are entering.

Before making your submission, please read the terms and conditions and ensure the following:

  • All activities cited in support of your entries must have been on-going within the past 24 months unless stated otherwise in the criteria.
  • The entering party has to have an office in the ROI or NI, and they must operate services into/out of/within the island of Ireland unless stated otherwise in the criteria
  • Make sure you focus on good hard information, backed up by solid facts and figures.