Baggage mishandling rates in aviation have dropped sharply as airlines embrace real-time tracking, AI, and automation. In 2024, despite an 8.2% rise in passengers, mishandled bags fell to 6.3 per 1,000 travellers, a 67% improvement since 2007. This shift isn’t just about efficiency; it’s reshaping passenger expectations. Seamless, transparent baggage journeys are becoming a baseline, not a bonus. But there’s still work to do, lost bags cost the industry over £4.2 billion last year, with delays making up the bulk of issues. The message is clear: smart baggage tech is no longer optional, it’s operational.


Read the full article to see how tech is transforming baggage handling and where the next opportunities lie.